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Title:  Premium Collections Administrator - 24 month FTC GWL 4 - CLE


Dublin, IE

Company:  Canada Life Group Services

Giving your best in your job, simply because you like the work. And still having time for hobbies, friends and family. Committing fully to your team, showing what you can do and getting the recognition you deserve.

You will get exactly that at Canada Life Europe. As a young company, we want to keep growing and are working hard to get there. In order to achieve our goals, all our staff have to do their part. And they like doing so, because they enjoy their jobs. We’re very committed to maintaining a friendly atmosphere. We support our staff individually in their career and personal development and have programmes to support health and wellbeing. In turn, they reward us with their loyalty and motivation.

Are you interested? Why not become a part of Canada Life!




Job Purpose


Responsible for dealing with the day to day tasks within the team, dealing with customer queries, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required. This role is based in our Dublin office.

Key Accountabilities


  • Completes allocated work to the Team Quality standard and within agreed SLA’s
  • Handles and resolves customer queries efficiently and professionally
  • Reports on own work on a daily or weekly basis as required
  • Interacts with internal & external customers to deliver a prompt and efficient service
  • Provides general administrative support to the team
  • Carries out other duties as required by manager
Desired Knowledge / Experience / Skills


  • Fluency in German & English
  • Excellent customer service focus
  • Strong interpersonal and communication skills
  • Ability to work on own initiative and as part of a team to achieve & deliver team targets
  • Excellent PC skills
  • Excellent organisational skills
  • Commit to achieving required professional qualification
Behavioural Competencies
Communication and Influencing
Delivering Superior Customer Satisfaction
Drive for Results
Team Working and Cross Functional Collaboration


The company reserves the right to draw up a shortlist as part of the selection process.

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland