Title: Business Analyst
London, GB Bristol, GB Douglas, IM Potters Bar, GB
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
The Business Analyst is responsible for enabling business change and transformation through:
- Collaborating with stakeholders and cross-functional teams to gather, document, and support validation of business needs and problem statements
- Translating business objectives and project scope into well-defined requirements, including features, user stories, functional specifications, and acceptance criteria
- Supporting prioritisation of requirements and deliverables based on business value, customer outcomes and project constraints, typically in a product backlog
- Coordinating with project managers, product owners, and other stakeholders for requirements refinement, planning, and delivery activities
- Liaising between various business departments and groups during initiatives to define and agree scope, requirements, and solution design
- Assessing options for process improvement, including business process modelling and analysis across both agile and waterfall projects
- Maintaining required analysis artefacts to support traceability, decision making and feature iteration
Key Accountabilities
- Collaborate with project and product teams to successfully deliver change that meets business needs
- Manage stakeholders to identify business need and translating into change items for delivery
- Ensure that target solutions meet legal, regulatory, compliance and contractual obligations and deliver aligned business benefits
- Ensure business analysis products are produced to a level of quality that meets audit requirements and traceability from Outcomes to Solution designs through to testing outputs
- Utilise analytical tools and techniques to undertake business and data analysis, with a forensic level of attention to detail
- Support continuous improvement through effective feedback loops and identifying opportunities to optimise processes and features
Desired Knowledge / Experience / Skills
- Strong problem-solving abilities and critical thinking
- Financial services experience, knowledge of the Life & Wealth industry including the governing regulatory framework
- Experience of Project Delivery methodologies, including Agile Framework, Scrum, Waterfall and Lean Engineering
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Experience of sharing technical and non-technical details in a manner that is easily understood by stakeholder groups
- Resourcefulness and ability to devise creative solutions to problems
- Experience of testing and mapping various business processes and protocols and the role/utilisation of data across those processes
- Familiarity with industry technology systems to gather data and problem solve
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.