Title:  Comms Oversight Manager

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

This is a critical role that has responsibility for the management and storage of communications at Canada Life. Reporting to the Head of Operations, the role holder will ensure the governance and oversight framework are established and embedded across the organisation to minimise risk exposure, meet all regulatory requirements for the creation and maintenance of new and existing communications, and to achieve Canada Life’s target expired ratio of <2% items across the estate. They will be responsible for the day to day management of the Aprimo platform, providing technical support and will also lead the communications teams.

A visible leader with excellent communication skills, the role holder will influence senior stakeholders up to board level, and support and develop a dedicated communications team and operational manager. Building an excellent relationship with key stakeholders, including COO leadership team, change function, IT, business/functional SMEs, Marketing, and key 3rd parties suppliers such as Aprimo, the role holder will be comfortable influencing at all levels, with a strong commercial understanding. 

Duties/Responsibilities 

• Comm’s Governance/Management - you will be responsible for the management and storage of communications for Canada Life. You will have system oversight, ensuring appropriate governance is established to monitor, review and improve user performance at all levels of the organisation – from system users (c100 content owners) to business unit forums and SLT/Steering groups to ensure CL meets its expiry target of <2% for communications
• Day to Day Aprimo User Support and System Management - Build and maintain a strong understanding of Aprimo and the Canada Life workflows, DAM and P&S models. Responsible for training new users and support existing users as required, regular reviews of the systems and user activity to spot and triage, and manage user profiles
• Aprimo Technical Support - To maintain Aprimo’s processes and oversight the platforms operational resilience. To deal with any issues / change requirements when they arise, including diagnosis and fixing, design configuration, and developing and supporting the operational team in managing any releases. Be responsible for developing a range of complex reports when required, managing changes to various system attributes/fields and review the monthly/quarterly Aprimo change plans to ensure a positive user experience
• To manage the annual literature budget using a combination of new and existing systems such as the Aprimo plan and spend module, Ariba P2P system and finance tools. Working closely with all cost centre owners across marketing, you will be responsible for ensuring budgets are managed in accordance with agreed processes, lead the budget forecast and submission processes
• To supervise the literature management team and operations manager through the use of strong people management skills, ensuring the staff have the motivation and training to deliver to the required levels of performance, and to manage team plans and resources using an agile resource pool when required to achieve objectives.
• Work closely with stakeholders in other departments as required, such as distribution, proposition, risk, legal and compliance, and external stakeholders and 3rd parties when required, and represent marketing when needed on projects, working groups and in other forums

Skills/Knowledge/Experience

• Good understanding of the Literature Management process / objectives – the principle of item review / approval etc
• Strong ability to navigate and use a technical platform with an understanding of the importance of data completeness and integrity
• Be a certified Aprimo System Admin for DAM, Productivity Management and Plan and Spend Modules OR evidence the skills/relevant experience to demonstrate the ability to become certified (about 150 hours of training and assessment with Aprimo)
• Understanding of complex data models and data manipulation – e.g. SQL skills and JSON, work with MI platforms to build complex reports rather than use or interpret them 
• Detailed understanding of business process models and the ability to translate business needs into such models and data structures
• A strategic thinker and decision maker with strong influencing skills who can quickly build credibility with stakeholders at all levels.   
• Exceptional project management skills, with the ability to manage multiple projects, budgets and deadlines.  
• Excellent stakeholder skills, and adept at winning support from a wide range of people, 
• Strong analytical skills, with the ability to use data to make informed decisions and continuously improve processes and practices 
• Strong leadership skills, able to lead, develop and mentor teams across the function. 
• A positive mindset with strong self-motivation and resilience, a flexible and proactive approach to tackling problems, and comfort at managing several tasks to often challenging deadlines
• Experience of working at a senior level in a regulated environment and taking responsibility for reputation and risk, reporting to leaderships teams. 
• Experience of managing projects or complex programmes
• Experience at managing annual marketing budgets with values up to £500,000
• Ability to demonstrate exceptional judgement, with a strong commercial understanding.

Qualifications

• Degree level education or equivalent
• Certified Aprimo Admin user (or similar)
   

Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.  We have a fantastic number of other benefits and support services as well as regular personal and professional development.
 
How we work at Canada Life
Our culture is unique and incredibly important to us.  We care about doing the right thing for our people, customers and community and helping others to build better futures.  Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others.  Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.  
 
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
 
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us.  We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.  
 
“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.”  Nick Harding, Chief People Officer, Canada Life UK
 
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.