Title:  Risk & Controls Analyst


Potters Bar, GB

Company:  CLFIS Limited

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.


Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.


Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

What we’re building 

We now need an Risk & Controls Analyst to support the transformation and the future growth of the business within the Customer Services function,  so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers.
Job summary

• Part of a team of First Line Risk professionals focusing on all things 'Risk & Control' and supporting Customer Services.
• Providing oversight, support and guidance on risk & control, across a variety of teams, products, legal entities and locations
• Work with teams across the first line to share guidance on how to ensure we are not only compliant with regulations, but also fostering a culture of rigorous thinking and careful controls.
• Supporting activities that ensure that key risk indicators are well-defined and understood in a timely manner, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed.

What you’ll do

•    Ensuring awareness and reporting of all of the governance related initiatives (Events, Breaches , incidents & actions)
•    Monitoring regulatory or audit deadlines to make sure we don't miss anything
•    Partnering with teams to help assess new or changing products, processes, controls and features by embedding good regulatory compliance and risk practices
•    Thorough awareness & understanding of industry risk standards and practices
•    Contribution to risk assessments (RCSA) in the 1st line and drive actions to address the root causes that may lead to operational risk losses by challenging both historical and proposed practices
•    Provides challenge and guidance to ensure appropriate remedial actions are in place where deficiencies (Issues) are identified.
•    Escalating, managing and reporting control issues with transparency and creating a positive risk culture
•    Supporting the application of operational risk policies to create lasting solutions for minimising losses from failed internal processes, inadequate controls, and emerging risks.


Who you are

•    Experienced risk professional and have worked in 1st line risk management (desirable but not essential) 
•    Relevant regulatory / prudential regulatory experience in financial services
•    Have experience in Risk & Control Assessments, Audit Management, Regulatory Compliance, Incident Management and Event & Action Management
•    Resilient and comfortable working in a fast paced environment where the day to day job is constantly evolving and changing
•    Hands-on and great at delivery & execution
•    Curious and collaborative - you're great at asking incisive questions to pick things up and act on them quickly
•    Analytical and reporting experience and ability to identify trends and root cause and identify solutions. 
•    Ability to remain calm under pressure and provide measured and well-articulated responses
•    Ability to coach and feedback effectively to teams and individuals, peers and senior managers
•    Ability to take ownership and make decisions



• Minimum 5 A* - C  / 9 – 4 Grade GCSEs (including English and Maths) or equivalent – essential
• Risk Professional qualifications in Financial Services or studying towards them ie CII or equivalent – Desirable




Benefits of working at Canada Life


We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.  We have a fantastic number of other benefits and support services as well as regular personal and professional development.


How we work at Canada Life


Our culture is unique and incredibly important to us.  We care about doing the right thing for our people, customers and community and helping others to build better futures.  Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others.  Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. 


We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.


Diversity and inclusion


Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us.  We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus. 


“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.”  Nick Harding, Chief People Officer, Canada Life UK


We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.