Title:  Sales Manager - Protection

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary 

•    To manage, develop and lead your allocated team to achieve the protection business objectives. This is primarily achieved through the attainment of allocated targets for your team, and behavioural objectives.
•    To be a point of escalation for the sales team and broader Canada Life business and to represent the distribution team within the Protection business.
•    To build senior level relationships with distribution partners, supporting your team where necessary in driving Canada Life’s strategic goals.
•    To provide leadership and cultural development for your team, aligned to the Canada Life values.

What You'll Do

•    To provide leadership and cultural development for your allocated team. Following all People Experience (PX) protocols for the effective management of the sales team, ensuring that individual’s performance (knowledge, behaviours and standards) improve in line with the Protection business strategy. To actively develop talent whilst effectively managing the performance of those not meeting required standards.
•    To measure, monitor and report on team activity, results and individual capabilities, identifying underlying reasons for any problems at the earliest opportunity and following through on agreed actions in order to successfully resolve these, in line with Company and regulatory standards.
•    Oversee and assist in the delivery of strategic arrangements, e.g. Adviser Service Arrangements, Small Employer Arrangement (SEA) tenders, etc. and support in the fostering and development of new arrangements with distributers. To also manage, monitor and review existing arrangements currently in place, supporting team members where appropriate.
•    To provide and oversee training and development plans. This will be based on MI from 1-2-1’s, call sampling and distributer feedback. Individual training needs should be linked to the requirements of the BDC or SAM panel and the wider business objective.
•    To support the Head of Sales with the representation of the protection distribution team within the Canada Life business. This could include liaising with marketing in respect of communication materials and operations in respect of service and SLA’s.
•    To work with the Head of Sales to evaluate and develop targets for team members, to communicate and implement these targets and provide clarity in respect of bonus scheme rules and any other incentives.
•    To investigate and resolve complaints and queries in line with divisional and regulatory requirements and conduct risk reporting activities as agreed with the group BUCO and ensure that all necessary records and documents are kept fully up to date at all times and available for review and audit purposes.

Who You Are

•    Excellent understanding of the protection market
•    Develops staff – Ability to develop and improve the skills of the team by coaching, mentoring and providing development opportunities.
•    Technical ability – Demonstrates commitment to develop and extend technical knowledge and skills including detailed knowledge of protection product range, including propositions, legislation and terms and conditions.
•    Sales management experience and commercial focus.  
•    Able to demonstrate the ability to build excellent business relationships: - External relationships with advisers, networks, third party partners and distributers. Internal relationships across all departments within the protection business.

Qualifications

•    Working towards or having attained the GR1 qualification or working towards or having attained the FPC1&2 and RO5

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.  We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us.  We care about doing the right thing for our people, customers and community and helping others to build better futures.  Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others.  Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. 

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us.  We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus. 

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.”  Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.