European Operational Resilience Manager

Role Overview

Reporting to the European Head of Operational Resilience, this is a senior manager role within the European Technology Risk, Security & Operational Resilience Team which is a function under the Chief Information and Transformation Officer, Europe. This new role will take direct responsibility for defining and leading the implementation of effective Operational Resilience controls across the European Segment. This includes ensuring regulatory requirements, including pipeline regulations, are complied with across the European business and the internal procedures and controls are effective in managing Operational Resilience.  

The scope of this role is aligned to the definition of Operational Resilience specified by the European, UK and Irish regulatory authorities. The role will lead the development, implementation and maintenance of a European standard across the three jurisdictions. The role will act as the European Operational Resilience subject matter expert and support the further development of the Operational Resilience strategy at Lifeco level. The role will sit alongside the European Business Continuity Manager, European Technology Resilience Manager and the European Crisis Incident and Emergency Response Manager. 

The role will involve working with Operational Resilience managers in each of the European entities to develop a European-wide approach that incorporates the Canadian, UK, European and Irish Operational Resilience regulatory requirements. There will be senior relationship and stakeholder management across multiple lines of business and will involve working together with colleagues in both Europe and Canada. 

What you will help us to achieve

• Develop a European Operational Resilience Framework that incorporates the requirements of the business and regulators in Europe, the UK, Ireland and Canada.
• Responsible for the provision of advice and monitoring compliance with relevant regulations related to Operational Resilience across the European segment, together with the assessment of International regulatory implications.
• Own the facilitation and coordination of Operational Resilience deliverables across the European Segment to develop and maintain a higher level of risk maturity.
• Work closely with colleagues in supporting disciplines to develop, implement and embed a coherent and efficient control environment across the European entities and aligned with the European Technology strategic direction.
• Drive synergies and efficiencies with related specialist areas including Business Continuity Management, Incident Management etc. across processes, procedures, templates, reviews, testing and reporting.
• Work closely with the European 2LoD Operational Resilience oversight team, the European entities Operational Resilience and Operational Risk leads and the Lifeco Operational Resilience team to lead the European approach and operational resilience preparedness to meet the regulatory obligations.
• Recommend courses of action for the business to ensure ongoing improvement and evolution of Operational Resilience strategies and capabilities.
• Develop and rollout training and awareness materials where required.
• Be a thought leader for operational resilience across the European business segment, educating both business and technical stakeholders on complex topics, emerging trends and regulations.
• Role model and support the broader leadership activities of the CITO Risk & Security team, developing the ‘brand’ and highly engaged team recognised for its diligence, subject matter expertise and excellence in delivery.  

What you will need to be successful in the role

• Experienced Risk and Compliance leader with diverse experience across Operations, Operational Resilience, Operational Risk, Technology, Business Continuity Management, Crisis Management and Third-Party Risk Management.
• Experienced in managing and responding to regulatory enquiries.
• Experienced in implementing and maintaining UK/European/ Irish regulations around Operational Resilience and their application within business and technology environments including a good understanding of trends and regulatory focus across European regulators.
• Experienced in operating at senior levels within the First Line of Defence model of Operational Risk Management.
• Strategic thinking and the ability to develop and implement a vision and future roadmap for Operational Resilience across the European entities.
• Good knowledge of top tier technologies and solutions which support Operational Resilience delivery.
• Strong leadership skills and competencies.  
• Ability to lead experienced practitioners with a diverse range of knowledge and capabilities to drive business success.
• Ability to partner with and relationship manage senior business and technology leaders to connect technology and business goals and achieve successful customer and commercial outcomes
• The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results
• The ability to use a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way
• Ability to simplify the message and articulate the key points so that senior business leaders can quickly understand the complexity to make decisions is vital to the success of this role