Head of Operations


Dublin, IE

Company:  Canada Life Group Services

Full Time Permanent position
Hybrid role based in our City Centre offices

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 

Further details on our benefits package can be accessed here Benefits (life-careers.com)

Role Overview

CLRe Dublin is recruiting a Head of Operations, who will report to the Head of Office.


The Head of Operations will manage the operational and technology environments of the CL Re Dublin office.  Both the actuarial operations team of 20 people and the IT team of 3 people will report into the Head of Operations.


The operations team has responsibility for the in-force management and on-boarding of a large and growing portfolio of longevity swap and structured reinsurance transactions. The team is responsible for client relationships, treaty management, transaction reporting, data management, collateral management and the administration of longevity swaps.  The IT team is responsible for the development and maintenance of all software and hardware within the CLRe Dublin office.

What you will help us to achieve

The role includes the responsibility for oversight and delivery of a transformation project to modernise and transform the systems and processes within the CL Re Dublin office.  As this project is multi-function and multi-year, an ability to liaise successfully with senior leaders within the Dublin office will be essential.


In this role the successful candidate will:

•    Lead, develop and motivate a team of qualified and trainee actuaries, creating an environment that allows the team to achieve its full potential, while aspiring to the highest professional standards.
•    Develop, maintain, and manage excellent internal and external client relationships.
•    Coordinate with CLRe IT, other technology SMEs within the business as well as our IT partners to ensure technology infrastructure and processes are fit for purpose.
•    Ensure compliance with Company policies and regulatory, professional, and legal requirements.
•    Oversee and co-ordinate the project to modernise the entire process suite within the CLRe Dublin office.

•    Oversee and manage the operations team, with responsibility for:
o    Reviewing client reporting and validating settlements, data updates, and collateral movements within set timeframes.
o    Managing the transaction data for the portfolio of in-force transactions.
o    Understand, validate and cleanse client data for input into the quarterly actuarial reporting and annual experience study processes. 
o    Produce clear, informative and comprehensive updates on transaction performance to support the quarterly financial and capital reporting.
o    Monitoring transaction performance and providing insights to senior management.
o    Creating and implementing processes and procedures for transaction performance monitoring.
o    Reviewing client treaties and providing feedback to the business development function.
o    Establishing transaction monitoring processes to ensure conformity to all treaty requirements. 
o    Leading client discussions on amendments or additional requirements to current in-force treaties.

What you will need to be successful in the role

The ideal candidate will have:

•    An actuarial qualification with at least five years post-qualification experience.
•    Experience in change management and transformation programmes desireable.
•    Management experience and a desire to develop and motivate a team to deliver exceptional results.
•    Strong analytical skills and problem-solving abilities.
•    Self-motivation and a capacity to work autonomously, as part of a team and across teams.
•    A demonstrated ability to build relationships. 
•    An ability to prioritise and adapt in a challenging and changing environment, to manage time effectively and to ensure timely completion of all deliverables.
•    Excellent verbal and written communication skills, and in particular an ability to effectively communicate complex concepts by adapting to the different audiences.
•    A commitment to working in a diverse and inclusive work environment.

Key Competencies

Drive Business Growth & Resilience - Focus on areas of growth, applying an enterprise mindset and considering the external environment to seize emerging opportunities and address challenges.
Stakeholder Focus - Consider key stakeholder needs to make timely decisions that drive superior and sustainable business and financial results?
Build Collaborative Partnerships - Build strong collaborative partnerships across the business?
Developing High Performing Teams - Actively build and develop a diverse team and create an inclusive environment where people can thrive?
Deliver Performance and Value - Leads with operational excellence to most efficiently and effectively drive the delivery of results.
Lead The Way Forward - Inspire a vision, articulate meaningful expectations and clear pathways to desired outcomes. Is able to quickly adapt to new realities even in the face of ambiguity and uncertainty?
Risk and Control


About us

Canada Life Reinsurance (CL Re) is a division of Great-West Lifeco Inc. (Lifeco) and a leading provider of client focused reinsurance solutions in the United States, Europe and, more recently, Asia. CL Re offers a range of innovative risk and capital management solutions covering mortality, longevity, health, lapse and investment risk for insurers, reinsurers, and pension funds. CL Re is continuing to expand the reinsurance solutions it offers to new and existing clients in many global markets.


CL Re has offices in Dublin, Toronto, Philadelphia, Bermuda, Barbados, and Regina. The Dublin office is the base for CL Re’s European and Asian operations as well as the Irish reinsurance entity, Canada Life Re Ireland dac (CLReI). It comprises approximately 160 reinsurance professionals, including 110 actuaries and trainee actuaries. It is a proactive, inspiring, and friendly environment where talent and hard work are recognised and rewarded.


As a Company we are committed to a diverse and inclusive workplace where employees can thrive and reach their full potential.


Lifeco and its companies have approximately $2.8 trillion in consolidated assets under administration and a capital ratio (LICAT) of 128% (as at 31/12/2023).


The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life Reinsurance by Recruitment Agencies will not be accepted for this role.

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact Lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.