IAM Security Support Specialist


Dublin, IE

Company:  Canada Life Group Services

The Canada Life Group (UK) Limited (‘CLG’) is the top level European holding company for the Great-West’s Lifeco Group’s European insurance, reinsurance and asset management companies, with business operations in the UK, Ireland, Germany and the Isle of Man. CLG’s corporate objectives include providing management oversight of European Group business strategies and the risks that such strategies entail. CLG is part of the Europe & Reinsurance Division of Great West Lifeco which also includes the Group’s reinsurance operations in Canada, USA and Barbados


Job Purpose


The Security Support Specialist role provides security access services to Irish Life, Canada Life and their affiliates, supporting multiple companies, representing diverse business risks.  The incumbent performs a pivotal role in the servicing of access requests, security incidents and continued service improvement.  They are expected to address the routine and higher risk and exceptional logical access issues across multiple technical platforms for all companies.  Higher than routine risk often reflects that the logical access issues are outside of enterprise policy and represent sensitive access privilege and/or authentication challenges, requiring additional authorisation.  Such logical access services are provided for users on infrastructure components and business systems, including e-Business applications.

The Security Support Specialist role also provides security incident resolution by analysing and investigating sensitive and complex security issues and making recommendations for timely resolution, thereby restoring access for departments, groups and/or individual users.


Key Accountabilities


This position is to deliver agreed service and quality standards with a strong focus on customer care and continuous improvement and to seek opportunities to exceed customer expectations. Specifically, you will have the following responsibilities:


•    Manage the queues of security access requests (SARs) to ensure their timely process and that service targets are continuously met.
•    Validate access requests to ensure that they are complete and accurate and that all required information and correct authorisations are provided.
•    Access provisioning for Joiners, Movers & Leavers (via Sailpoint) and User Lifecycle Management across all applications, ensuring that the correct people in the enterprise have the appropriate access to IT resources.
•    Provide on-going interaction on the SAR process, access and authorisation requirements with clients, users, and the remote/distributed network of security coordinators.
•    Ensure that security incidents representing security set-up errors or technical failures are responded to, investigated, assessed, and actioned/resolved in a timely manner depending on their priority.
•    Assisting internal and external auditors providing walkthroughs, responding to queries & providing evidence, as requested.
•    Provide operational support for the Identity & Access Management tool, Sailpoint, ensuring that all workflows & processes are running effectively. 
•    Planning & executing recertification campaigns for our key systems and managing entitlement reviews via the Sailpoint File Access Management module.
•    Identifying opportunities to improve and\or automate our current processes, and implement these changes to enhance the team’s ability to provide an effective service

Desired Knowledge / Experience / Skills



The successful candidate ideally should

•    Have a minimum 2-3 years’ experience in a similar technical support role
•    Have knowledge of Identity and Access services, systems and processes 
•    Ability to work within deadlines and to service level agreements
•    Excellent communication skills and attention to detail
•    Possess and exercise a mature knowledge and understanding of enterprise information security policy, privacy principles, governance standards, and application standards
•    Continuously exercise sound security judgment and ensure services provided follow enterprise security principles
•    Reliably identify and escalate security matters that are of a higher than routine risk in that they are often outside of policy and represent sensitive authentication requests and access privilege
•    A solid understanding of the business being protected

Key Platforms / Environments Supported in this role:

Active Directory
Service Now
Microsoft Exchange / O365
Microsoft Teams
Intel Servers with various Windows Operating Systems 
AS400 – iSeries
IBM Mainframes

Behavioural Competencies

Drive for Results
Planning and Organising
Problem Solving and Decision Making
Team Working and Cross Functional Collaboration
Innovation and Change


The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland