Senior Associate - Client Service Delivery Specialist Irish Life Investment Managers
Dublin, IE
- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
An opportunity has arisen to join the Client Service Delivery and Distribution Support Team in Keyridge, reporting to the Client Service Delivery Manager. The purpose of the role is to ensure the completeness, timeliness/efficiency and quality of services provided to Group and/or 3rd Party clients who engage Keyridge to provide fund management and administration services and to support the day to day operational relationship with these clients including production and delivery of service reporting, issue management and liaising on new operational requirements.
What you will help us to achieve
• Acting as the regular point of contact for handling ad routing client queries, ensuring timely resolution and escalation of issues to the Client Service Delivery Manager as required.
• Preparing, attending and follow‑up for client and custodian service review meetings where required, including on behalf of third‑party clients.
• Assisting with the collation and production of error reports, KPI reports and compliance reporting.
• Supporting SLA reviews, annual due diligence and strategic asset allocation activities.
• Co ordinating with Operations/Business Initiative teams on change and improvement projects, including pre planning for operational changes and onboardings.
• Preparing and co ordinating governance materials and packs (e.g. committee papers, board packs etc).
• Providing administrative support for key forums and committees such as monthly operations meetings and tactical investment committee meetings.
• Assisting with fund setups, mandate review processes and fund rationalisation activities, ensuring documentation and systems are updated accurately.
• Collating & circulating regular MIS on agreed metrics and SLAs to relevant stakeholders
What you will need to be successful in the role
The ideal candidate will possess the following skills and knowledge:
• Experience in the financial services industry with previous experience in an operations, middle-office or client service support role.
• Strong organisational skills with attention to detail and accuracy in reporting and documentation.
• Excellent written and verbal communication skills and a collaborative working style.
• Good planning, organisational and analytical skills.
• Ability to handle pressure, prioritise tasks, work to deadlines and follow established processes and controls.
• IT skills - knowledge of Excel and Office365 essential.
About us
Keyridge Asset Management, trading as Irish Life Investment Managers and trading as Setanta Asset Management, is a global asset manager with over €126 billion in AUM and over 80 years' operating experience that unites the European asset management businesses of Setanta Asset Management, Irish Life Investment Managers and Keyridge UK branch. Backed by a $3 trillion financial services holding company, Keyridge provides investment products and solutions to both institutional and retail clients, offering a full range of active and indexed fund management products.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
Keyridge Asset Management Limited, trading as Irish Life Investment Managers and trading as Setanta Asset Management, supports Equal Opportunity and is authorised and regulated as an investment firm by the Central Bank of Ireland.