Senior Manager, Technology Risk Reporting

Job Purpose

Reporting to the Head of Technology Risk Management, Europe, this is a pivotal role within the first line European Technology Risk and Security Team which is a new function of the Office of the CIO, Europe. This new role will lead creation of a Centre of Excellence for technology risk reporting, responsible for co-ordination of dynamic, insightful and intelligent risk reporting for European Technology to provide the key decision makers with timely and robust understanding of the risk profile and the associated impact on IT strategic objectives. 

The role will involve significant senior relationship and stakeholder management across multiple lines of business in Europe and Lifeco.

Key Accountabilities

•    Development and implementation of European Technology risk reporting, leading co-ordination of consistent high - value quality reports that provide both a transparent European Technology view of the technology risk profile and a business line position. 
•    Ensure quality, accurate and complete reporting, providing oversight and challenge. Act as an escalation point for issues.
•    Oversight and management of European Risk Technology Risk Committee calendar, agenda and Terms of Reference
•    Timely preparation of risk material for the regular European Technology Risk Committees, Board meetings and LifeCo that facilitates good risk management conversations and supports decision making through clear, simple articulation of the risk position.
•    Timely preparation of risk material to support creation of regular regulatory updates.
•    Ensures the function is meeting its reporting obligations.
•    Develops and manages efficient and effective processes for the collation, aggregation and analysis of risk data to produce useful and insightful information to assist risk-based decision making.
•    Proactively encourages businesses and Central Technology Services (CTS) to adopt standard reporting templates, branding and best practices.
•    Regular reporting of risk metrics KRIs, KCIs and KPIs, providing trend analysis.
•    Drive consolidation, enhancement and improvement of European Technology risk reporting metrics.
•    Manage and maintain the infrastructure and design associated with the risk metric reporting automation ensuring the infrastructure in place supports the ongoing delivery of quarter-end/month end automated reporting by line of business, in line with agreed timelines and expected output.  Actively identify opportunities for further automation across our risk metrics.
•    Risk appetite reporting to demonstrate how European Technology is managing technology risk in line with agreed risk appetite.
•    Control design and effectiveness reporting to provide an accurate and transparent view of the technology control landscape using a risk-based approach.
•    Leads on / works with others to provide guidance on presentations and scripts for Risk Leadership presentations to ensure key messages are delivered to internal and external stakeholders.
•    Engagement with senior stakeholders to gather and evolve reporting requirements in line with business needs.
•    Continuous improvement, driving the integration, automation and streamlining of existing reporting produced by the Technology Risk Management Team to drive efficiency.
•    Leads activity to drive efficiencies in collation and reporting of risk data. 
•    Raises the profile of Technology Risk across European Technology
•    Acts as a role model and supports the broader leadership activities of the OCIO Risk & Security team, developing the ‘brand’. A member of a highly engaged team recognised for its diligence, subject matter expertise and excellence in delivery.  
•    Leads and motivates a team, managing the performance and development of direct reports, ensuring alignment with the European Technology strategic direction. Ensures robust succession planning across the team and uses talent management strategies to build and retain capability.
•    Be a thought leader for technology risk management across the European business segment, educating stakeholders including senior executive across the European segment on complex topics, emerging trends and immediate needs of technology risk.

Desired Knowledge / Experience / Skills

Knowledge, Skills & Experience

•    Ideally educated to a degree level.
•    A strong background with 5+ years’ experience in technology risk with supporting risk qualifications.
•    Significant knowledge and a proven track record in risk reporting in a Technology environment. Experience working in first line risk or second line of defense desirable.
•    An ability to shape risk reporting in a way that fully supports overall strategy.
•    Experience in designing risk-based reporting and a proven capability in the development of reporting metrics.
•    Demonstrable experience in the use of data analytics tools including experience in the management and/or use of data analytics tools and platforms such as SQL.
•    Experience with data visualization tools such as PowerBi. 
•    The ability to partner with and relationship manage senior business executives and technology leaders to connect technology risk and business goals to achieve successful outcomes, operating at Group level with Business Line dimension
•    The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
•    The ability to use a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way.
•    Has the potential to lead teams.

Job Specific Accountabilities

Strategic Thinking, Planning and Decision Making 

• Strategic thinking and the ability to develop and implement a vision and future roadmap for technology risk, and to present these to business executives and boards
• Navigate problems that are novel or complex in nature to deliver successful outcomes and strategic value 
• Ability to influence key senior stakeholders in Europe and globally across the organisation bringing technical depth to ensure the IT strategy and vision underpins business value

Leadership Skills 

• Expert level leadership skills and competencies refined through experience operating at a senior level, leading teams of experts
• Ability to lead experienced practitioners with a diverse range of knowledge and capabilities to drive business success
• Proven leadership capability, with a track record of attracting and recruiting top talent, motivating teams, delegating effectively, celebrating diversity within, and driving performance; with a strong track record of developing others
• Ability to partner with and relationship manage senior business and technology leaders to connect technology and business goals and achieve successful customer and commercial outcomes
• Create an environment that maximizes and leverages the diverse talents, backgrounds, and perspectives of employees.

Communications Skills 

• Ability to simplify the message and articulate the key points so that senior business leaders can quickly understand the complexity to make decisions is vital to the success of this role 
• Listening and being able to translate the commercial and business strategies so they connect with the technology strategy is also imperative to success
• Having executive presence, with the ability to use language and examples that speak to the issues, experience, and organisational level of the audience

Decision Quality and Problem-Solving Skills 
•    Demonstrate the use of a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way
•    Identify the appropriate level of inclusion in decisions; build and lead coalitions and teams to facilitate the work when indicated
•    Deliver solutions and decisions that have a positive, far-reaching, and comprehensive organizational impact, influencing future events and directions
•    Think and act globally

 
Planning and Organising 
•    Instils confidence with stakeholders that reports are accurate, complete, can be relied upon and are consistently delivered within agreed deadlines.
•    Gains clarity and gathers information to establish workable plans for self and team members.
•    Ensures team and direct reports have clear objectives, fully aligned to achieve team & business strategy.
•    Implements systems to deliver on objectives. 
•    Considers the longer-term strategy when deciding on short term actions.
•    Ability to pick up on errors and produce accurate work.
•    Ability to work with multiple deadlines yet be organised through the working day,
•    Proactively monitors progress, provides support, and changes approach as necessary.
•    Obstacles are anticipated and dealt with before they become a problem. 
•    Demonstrates a high level of organisational ability. 
•    Provides timely and regular feedback on progress.
•    Allocates available necessary resources to enable the task to be completed effectively.

Drive for Results
•    Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Demonstrates active interest and ability to enhance and apply new functional skills.
•    Ensures performance against target is achieved and acts to maintains high performance standards.
•    Achieves results through personal commitment and drive and develops this ethos in the team.
•    Keeps all promises or renegotiates expectations with customers and colleagues.
•    Identifies and overcomes obstacles to delivery while maintaining high levels of energy and motivation.
•    Demonstrates a readiness to make decisions, take the initiative and originate actions. 
•    Maintains effective work performance in the face of pressure, uncertainty and change.
•    Has developed techniques to handle complex environment and demands on time and appreciates time is scarce and interacts with others in a way that always respects this.
•    Creates & maintains a highly challenging, yet supportive, environment in own team.

Behavioural Competencies