Senior Risk Reporting Manager
Dublin, IE Douglas, IM Bristol, GB Potters Bar, GB
Canada Life Group is the top-level European holding company for the Great-West Lifeco’s European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man.
European Technology sits within Canada Life Group and encompasses the technology community across all European entities - Irish Life Group, Canada Life UK, Canada Life Europe as well as Central Technology Services - Europe. European Technology supports the business strategy and collaboration of technology across all European divisions. There are multiple IT units within European Technology, each of which has its own individual set of technology platforms.
European Technology is at an important stage in its evolution. There is a need to bring market leading speed, agility, cost efficiency and risk mitigation to enable the delivery of strategies across the European businesses. To respond to and meet this challenge a new strategy and enabling organisation is being created.
With today’s heightened awareness of the need for anticipating and managing risks in an ever more dynamic and uncertain environment, boards, audit, risk and compliance committees and senior executives are striving to better understand the broadest range of their actual or potential risk exposures and the effectiveness of their governance, risk, and compliance infrastructure.
Job Purpose
Reporting to the Head of Technology Risk Management, Europe, this is a pivotal role within the first line European Technology Risk and Security Team which is a new function of the Office of the CIO, Europe. This new role will lead creation of a Centre of Excellence for technology risk reporting, responsible for co-ordination of dynamic, insightful and intelligent risk reporting for European Technology to provide the key decision makers with timely and robust understanding of the risk profile and the associated impact on IT strategic objectives.
The role will involve significant senior relationship and stakeholder management across multiple lines of business in Europe and Lifeco.
Key Accountabilities
• Development and implementation of European Technology risk reporting, leading co-ordination of consistent high - value quality reports that provide both a transparent European Technology view of the technology risk profile and a business line position.
• Ensure quality, accurate and complete reporting, providing oversight and challenge. Act as an escalation point for issues.
• Timely preparation of risk material for the regular European Technology Risk Committees, Board meetings and LifeCo that facilitates good risk management conversations and supports decision making through clear, simple articulation of the risk position.
• Ensure the function is meeting its reporting obligations.
• Develop and manage efficient and effective processes for the collation, aggregation and analysis of risk data to produce useful and insightful information to assist risk-based decision making.
• Proactively encourage businesses and Central Technology Services (CTS) to adopt standard reporting templates, branding and best practices.
• Regular reporting of risk metrics KRIs, KCIs and KPIs, providing trend analysis.
• Risk appetite reporting to demonstrate how European Technology is managing technology risk in line with agreed risk appetite.
• Control design and effectiveness reporting to provide an accurate and transparent view of the technology control landscape using a risk-based approach.
• Leads on / works with others to provide guidance on presentations and scripts for Risk Leadership presentations to ensure key messages are delivered to internal and external stakeholders.
• Engagement with senior stakeholders to gather and evolve reporting requirements in line with business needs.
• Continuous improvement, driving the integration, automation and streamlining of existing reporting produced by the Technology Risk Management Team to drive efficiency.
• Leads activity to drive efficiencies in collation and reporting of risk data.
• Raises the profile of Technology Risk across European Technology
• Acts as a role model and supports the broader leadership activities of the OCIO Risk & Security team, developing the ‘brand’. A member of a highly engaged team recognised for its diligence, subject matter expertise and excellence in delivery.
Desired Knowledge / Experience / Skills
• Ideally educated to a degree level.
• A strong background with 5+ years’ experience in technology risk with supporting risk qualifications.
• Significant knowledge and a proven track record in risk reporting in a Technology environment. Experience working in first line risk or second line of defense desirable.
• An ability to shape risk reporting in a way that fully supports overall strategy.
• Experience in designing risk-based reporting and a proven capability in the development of reporting metrics.
• The ability to partner with and relationship manage senior business executives and technology leaders to connect technology risk and business goals to achieve successful outcomes, operating at Group level with Business Line dimension
• The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
• The ability to use a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way.
• Has the potential to lead teams.
Job Specific Accountabilities
Communication and Influencing
• Encourages a climate of open two-way communication and provides opportunities for people to communicate effectively. Makes immediate and lasting impact. Influences, convinces, or impresses others in a way that results in acceptance, agreement or behavioural change. Can flex own influencing style as appropriate.
• Ensures self and team members are effective communicators, choosing from all available tools and techniques to foster open communications.
• Holds regular effective meetings, encourages two-way interactive conversations to review progress and solve problems and agree a way forward.
• Able to foster collaborative relationships across functions and business to facilitate cooperation and information exchanges that improve customer and business outcomes.
• Keeps key stakeholders informed of important issues and changes. Checks with others for mutual understanding of the message.
• Speaks clearly and in a compelling manner, presents written information in a clear and concise manner.
• Influences others in a way that results in acceptance, agreement, or behavioural change.
Planning and Organising
• Instils confidence with stakeholders that reports are accurate, complete, can be relied upon and are consistently delivered within agreed deadlines.
• Gains clarity and gathers information to establish workable plans for self and team members.
• Ensures team and direct reports have clear objectives, fully aligned to achieve team & business strategy.
• Implements systems to deliver on objectives.
• Considers the longer-term strategy when deciding on short term actions.
• Ability to pick up on errors and produce accurate work.
• Ability to work with multiple deadlines yet be organised through the working day,
• Proactively monitors progress, provides support, and changes approach as necessary.
• Obstacles are anticipated and dealt with before they become a problem.
• Demonstrates a high level of organisational ability.
• Provides timely and regular feedback on progress.
• Allocates available necessary resources to enable the task to be completed effectively.
Drive for Results
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Demonstrates active interest and ability to enhance and apply new functional skills.
• Ensures performance against target is achieved and acts to maintains high performance standards.
• Achieves results through personal commitment and drive and develops this ethos in the team.
• Keeps all promises or renegotiates expectations with customers and colleagues.
• Identifies and overcomes obstacles to delivery while maintaining high levels of energy and motivation.
• Demonstrates a readiness to make decisions, take the initiative and originate actions.
• Maintains effective work performance in the face of pressure, uncertainty and change.
• Has developed techniques to handle complex environment and demands on time and appreciates time is scarce and interacts with others in a way that always respects this.
• Creates & maintains a highly challenging, yet supportive, environment in own team.
Executive Communications Skills
• Technology risk management is complex and being able to simplify the message and articulate the key points so that business leaders can quickly understand the complexity to make decisions is vital to the success of this role.
• Having credibility, with the ability to use language and examples that speak to the issues, experience and organisational level of the audience.
Decision Quality and Problem-Solving Skills
• Demonstrates the use of a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way.
• Identify the appropriate level of inclusion in decisions; build and lead coalitions and teams to facilitate the work when indicated.
• Deliver solutions and decisions that have a positive, far-reaching and comprehensive organisational impact, influencing future events and directions.
• Think and act broadly as the technology risk management strategy and planning decisions impact across jurisdictions.
• Ability to rapidly understand, assimilate, analyse and act on complex business and financial issues.
Behavioural Competencies
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.
Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland