Brokerage Sales Support Specialist
Dublin, IE
- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Ensures high quality standards are maintained at all times, working to achieve service and quality standards and striving towards the perfect customer experience.
Team Background
What you will help us to achieve
Provides customers with high quality service in relation to inquiries, service requests and complex queries
Manages relationships and liaises with relevant stakeholders in relation to cases under management
Ensures all governance requirements are adhered to and are fully auditable
Identifies any potential areas of inappropriate billing, fraud and abuse of member claims if required/applicable
Manage own workload ensuring all deliverables are met within agreed timelines and manages team mailboxes in line with agreed KPIs where applicable
Identifies and reports on any ineffective or inefficient controls or claims processes, and provides inputs and recommendations into the correction of issues identified to Senior Management
Assists in the production and delivery of training materials to ensure that the agreed processes and procedures are rolled out effectively in a controlled manner.
More specific responsibilities will include
What you will need to be successful in the role
Professional qualification applicable to role
Strong relevant business experience ideally in operational team
Strong communication and interpersonal skills
Strong analytical, problem solving and decision making skills.
Ability to work collaboratively with a team of people with varied service, business and customer agenda
Strong organisational skills with the ability to prioritise across multiple tasks to tight timelines and to coordinate cross team work.
A self-starter and acts on own initiative
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.