Business Analyst - Permanent


Dublin, IE

Company:  Irish Life Financial Services Limited

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets serving over 1.3 million people. For over 80 years, we’ve helped people in Ireland embrace change and build better financial futures through innovative products and a dedication to customer care.


Irish Life Corporate Business (ILCB) manages employee and group benefits for corporate customers and affinity groups. ILCB is the biggest provider of employee benefit solutions in Ireland, including group pensions and protection benefits to over 645,000 customers in both the public and private sector. 


Corporate Business is full of people who share a deep commitment to our customers and to each other. If you are looking to work in an inclusive, supportive and dynamic workplace then Corporate Business is for you. Whether you are starting your career or looking to develop your expertise as a specialist, we’ll support you every step of the way. 


Job Purpose


We are looking for an experienced Business Analyst with a passion for delivering in an Agile environment.

You will have responsibility for working with stakeholders to translate product vision and strategy into clear requirements for delivery performing detailed system and process analysis for new features and usability options and ensuring test plans adequately capture requirement specifications

The Work Environment


Irish Life Corporate Business have embarked on an IT modernisation programme which aims to deliver a future-proofed information systems architecture. We see Agile delivery as a fundamental component of this and we are looking for the right candidates to help us embed an Agile culture.

Corporate Business IT team is an employee-focused organisation in which all our employees play a key role to strengthen sustainability, waste reduction and work-life balance. We support employees work-life balance through a high level of flexibility in our hybrid working model. We encourage candidates to join our team from anywhere in Ireland and bring their career to the next level with us.

Our aim is to bring the successful candidate with us on a multi-year development journey. This development journey also includes collaboration with Microsoft University, gaining useful skills in Azure technologies.

Key accountabilities


1.    Take a lead role in the planning and monitoring of business analysis activities throughout the requirement process on medium and large projects. Monitoring and managing outputs and taking preventative and corrective action where necessary.
2.    Lead requirement analysis and management activities within the Business Analysis team. Run meetings/workshops to drive out requirements and ensure that solutions are comprehensive and of high quality to meet stakeholder requirements, incl. reviewing the Backlog & establishing MVP.
3.    Lead Test analysis and Test management activities within the Scrum team. Run meetings/workshops to drive out testing requirements and ensure that solutions are tested comprehensively and of high quality to meet stakeholder requirements.
4.    Contribute to project risk management to ensure that business delivery risks are captured
5.    Drive process and delivery improvements, to ensure the continued development and enhancement of services provided. 
6.    Build and develop relationships with internal and external stakeholders to ensure clients receive a high standard of business analysis service.  
7.    Act as BA Subject Matter Expert providing coaching to others where required.
8.    Playing a key role/coordinator within the team and outside the team to drive improvements and change.
9.    Strong documentation creation & management to all Organisational standards. Including, creating User Stories.

Criteria for the Role


·    IT Degree or equivalent, or strong relevant business or technical experience. 
·    Ideally 3+ years working within the financial services sector.
·    Preferably 5+ years relevant business analysis experience.
·    Proven ability to manage multi-disciplined client requirements and processes, across different system platforms with various integrated systems.
·    Expert analytical, problem solving and decision-making skills. 
·    Expert organisational skills with the ability to prioritise across muiple tasks to tight timelines and to coordinate cross teamwork.
·    Expert communication, technical writing and influencing skills. 


Technical Competencies
·    Extensive experience of formal software development and process redesign methodologies
·    Delivering Cost – Benefit Analysis; Supporting long-term benefit tracking process
·    Strong knowledge of Data Protection and GDPR in IT


While the candidate must be committed to the principles of Agile, it is equally important that they can demonstrate real-world application and examples through the below Competencies 

Behavioural Competencies

Planning and Organising
Communication and Influencing
Building and Maintaining Relationships
Innovation and Change
Problem Solving and Decision Making


The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.   

Irish Life Corporate Business supports Equal Opportunity.

Irish Life Assurance plc is regulated by the Central Bank of Ireland.