Claims Assessor - Income Protection
Dublin, IE
• Full Time Permanent position
• Hybrid role based in our City Centre offices
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Further details on this due diligence process are available from HR.
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Reporting to a Team Manager, you will take ownership of a portfolio of Income Protection Claims, including large and complex cases. You will lead the assessment and on-going management of these claims, working closely with colleagues and stakeholders to ensure our claims philosophy is applied consistently and to a high standard across the team.
The Claims Assessor role will include the following responsibilities
- Assessing new claims and deciding on medical and financial requirements
- Making decisions on new claims when all evidence has been received
- Calculating claim benefits and managing the on-going payment of claims
- Manages a portfolio of high value or complex cases to a very high standard
- Reviewing existing claims to ensure the definition of disablement continues to be met
- Considering rehabilitation opportunities for claimants
- Developing a high level of technical and medical expertise
- Plays a lead role in the service delivery of a key team projects.
- Supports the team through change process in relation to new products, technology, regulatory requirements.
- Identifies and implements potential improvements in service levels and quality.
- Acts as key point of contact internally and externally for handling and resolving queries and supports the management team with technical input for internal & external meetings.
- Proactively manages relationships and liaises with stakeholders in relation to the management of cases and resolution of queries.
- Co-ordinates monitoring of team activities and provides coaching and training support to team members
What we are looking for…the ideal candidate will have
- A number of years of relevant experience in Income Protection claims
- Strong analytical reasoning and decision making capabilities
- Highly developed interpersonal and communication skills
- Ability to work collaboratively with a team of people and stakeholders.
- Works with a high degree of autonomy using strong organisational skills with the ability to prioritise across multiple tasks to tight timelines
- Have attained a professional qualification relevant to role
- Demonstrated commercial awareness
- Excellent customer service focus.
- A track record of displaying a positive, solution focused attitude
- An organised approach and delivers on any promises made
- An interest in ongoing developments in relevant medical care & rehabilitation options
- Knowledge of the Risk, Control and Regulatory Environment relevant to this role and ensure control mechanisms are in place to prevent any risk arising
- Qualified or grandfathered status in respect of Claims Assessing under the Minimum Competency Code. (Grandfathered candidates will be expected to complete Claims Diploma or relevant qualification within an agreed period of taking up appointment).
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.