Clinical Services - Support Specialist
Dublin, IE
- Full Time Permanent/Fixed Term Contract position
- Hybrid role based in our Dublin City Centre or Cork Office
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Irish Life Health is seeking a Clinical Services Support Specialist to join our expanding team.
As a key department in our organization, the Clinical Services team are responsible for managing relationships with our clinical providers, managing claims costs and the development of new services to deliver value and exceptional service experiences to our members.
In this exciting and diverse role, you will work closely with our Clinical Benefits providers, including Digital Doctor, Nurse On Call and Back-Up to assist with service development. Reporting to the Clinical Services Vendor Specialist, you will have the opportunity to grow your career, enhance your existing skills, and gain exposure to other aspects of the business.
The key responsibilities of the role will include:
• Liaising with clinical third-party provider queries (Nurse on Call, Back-Up physiotherapy programme, Digital Doctor etc.).
• Overseeing the Back-Up physiotherapy network.
• Reporting of monthly activity, service performance, logging Dept. invoices and tracking invoice payments and responding to member queries.
• Managing the Clinical Benefits team inbox i.e. responding to queries from other internal Depts., our Clinical Benefits providers and liaising with our Claims Depts. to follow up on queries when required.
• Carrying out service quality checks e.g. test calls on a routine basis.
• Assisting with any compliance, legal, risk activities.
• Working with Compliance to complete DPIA’s on new initiatives.
• Supporting the Proposition and Future of Health teams on new benefits.
• Liaising with the Risk team and documenting risk events.
• Attending provider governance meetings as required.
• Review of complaints/feedback and highlighting service issues to be addressed.
• Liaising with other Depts. to request any relevant changes to our Clinical Benefits providers services such as document and website changes.
• Provide support to the broader Clinical Services team on annual ad-hoc projects and administrative tasks
What you will need to be successful in the role:
• A relevant third level specialist qualification.
• 2 years’ experience working in a customer service or support role would be advantageous but not essential.
• Eager to learn new skills.
• Experience in the health insurance market and dealing with third party/clinical providers.
• Ability to build and maintain positive relationships with internal and external stakeholders.
• Excellent communication skills.
• Strong attention to detail.
• Proficient in MS Word, Excel and PowerPoint.
• Flexibility to attend occasional onsite meetings in our Cork or Dublin offices.
• A passion for delivering excellent customer service and improving member experience.
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.
Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.
This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.
Application Process
If you feel you would be a great fit for this role, please discuss your interest in the position with your line manager first.
We then welcome you to submit your application (CV and Cover Letter) via the SuccessFactors portal. Applications are to be made through this location only, we don’t accept email applications. If you are currently an External Contractor working in the Group, please contact LifeCareers@irishlife.ie for further details before submitting an application.
Please note the closing date for receipt of applications is Tuesday 28th April 2026. If the Employee Referral Programme applies to this opportunity, the deadline for submitting referrals is the same date as above. Applications/Referrals will not be accepted after this date. The post will be advertised across the Irish Life/ Canada Life Group.
If this role is a Permanent role and you are successful in this selection process, the standard terms and conditions of the new role (and if applicable new business unit) apply. The new terms and conditions may differ from your current terms and conditions. These changes may affect benefits such as Health benefit/allowance, Flexi leave/Flexi time arrangements, Pension Contributions or your Bonus range so it is very important to check and understand what changes may apply to you should you be successful in the selection process.
If this is a Secondment opportunity and you are successful in the selection process, a secondment allowance may be payable if your job grade increases with this appointment. In the event that this Secondment role becomes a Permanent role, management reserves the right to offer the secondee the permanent role without re-advertising the role. It is important that you consider this when deciding to submit an application for the Secondment role.
We reserve the right to select a shortlist from the applications received. The selection process employed will be at the discretion of the Group. We have sized this role at the job grade noted above however we reserve the right to underfill this role if required, at the grade most suited to the successful candidate in the process.
Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.