Commercial Insights Manager Irish Life Health

Location: 

Dublin, IE

Company:  Irish Life Group Services Limited
  • Full Time Permanent position
  • Hybrid role based in our  Dublin City Centre offices/Cork Office

 

 

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.


We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 


Further details on our benefits package can be accessed here Benefits (life-careers.com)

 

 

Purpose

To identify and execute sales delivery and customer retention initiatives.
 

The Commercial Insights Manager is a key role in the Irish Life Health Consumer team, responsible for creating and executing sales and retention initiatives across our Direct (call centre and web) and Broker Partner channels, to increase market share in the consumer business and retain customers at renewal. The main accountabilities and outlines of this role are: 

 

  • New business growth using sales tactics: The Commercial Insights Manager will design and implement effective sales strategies and campaigns to acquire new customers to increase market share and meet their own targets.  They will also monitor and evaluate the performance and impact of these initiatives and report on the return on investment. 

 

  • Managing customer retention at renewal: The Commercial Insights Manager will monitor and analyse the customer retention rates and identify the factors that influence customer loyalty and satisfaction. They will design and implement strategies and campaigns to improve customer retention and reduce downtrade, such as offering incentives, discounts, or rewards for renewing customers.  

 

  • Analysing data and identifying trends and insights: The Commercial Insights Manager will leverage data from various sources, such as MI, customer feedback, surveys, web analytics, social media, and market research, to identify opportunities and challenges for the business. They will also generate actionable insights and recommendations based on the data analysis and present them to senior management and relevant stakeholders. 

 

  • Executing effective initiatives using those insights: The Commercial Insights Manager will collaborate with other teams, such as Product Development, Pricing, Digital e-commerce, and Marketing, to translate the insights into innovative and customer-centric initiatives that support the business objectives and brand values. They will also oversee the execution and delivery of these initiatives and measure their effectiveness and outcomes. 

 

  • Market and product knowledge: The Commercial Insights Manager will keep abreast of the latest trends and developments in the health insurance industry and the competitive landscape. They will also have a comprehensive knowledge of the products and services offered by Irish Life Health and how they compare to other providers. They will use this information to inform their decisions and strategies and to communicate effectively with customers and prospects. 

 

  • Reporting on sales and retention performance: The Commercial Insights Manager will work closely with the MI team to create and maintain reports that track and evaluate the sales and retention performance of Irish Life Health across different channels, segments, and products. They will also provide regular and ad hoc updates to senior management and highlight any issues or opportunities that require attention or action. They will also benchmark the performance against industry standards and best practices and suggest areas for improvement. 

 

 

 

The Person

The ideal candidate will have: 

  • Understanding of the health insurance industry, including regulations, compliance requirements, market trends and competitive landscape 
  • Proficiency in creating and maintaining reports that track and evaluate the sales and retention performance of Irish Life Health 
  • Proven experience in developing and executing business strategies based on data-driven insights 
  • Strong tactical and critical thinking skills 
  • Ability to present complex information clearly and persuasively to various stakeholders, including senior management 
  • Commitment to staying updated with industry trends, new technologies, and best practices 
  • Willingness to continuously develop new skills and expertise 
  • Qualification – APA Personal and General Insurance (minimum requirement) 
  • Strong problem-solving skills and the ability to think creatively to overcome challenges 
  • Strong interpersonal skills and the ability to work effectively with diverse teams 
  • Experience in collaborating with sales, marketing, finance, and other departments 

 

 

Key Competencies

Commercial Awareness
Communication & Influencing
Drive for Results
Team Working & Cross Functional Collaboration
Innovation and Change
Risk and Control

 

Fitness & Probity
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Further details on this due diligence process are available from Irish Life Health Human Resources.

 

 

About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

 

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

 

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans. 

 

The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

 

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  

 

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

 

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   


Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.