Communications Specialist - Marketing (12 months Contract)

Location: 

Dublin, IE

Company:  Irish Life Group Services Limited
  • Full time 12 month secondment 
  • Hybrid role based in our City Centre offices

 

What we offer

 

  • We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
  • We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 
  • Further details on our benefits package can be accessed here Benefits (life-careers.com)

Role Overview

 

  • This is a really interesting role for someone experienced in the creation and execution of  customer communications and will have primary responsibility for the implementation of the Customer Lifecycle Communications programme for Irish Life Health.

Team Background

 

  • This role sits within our Irish Life Health Marketing team, and reports to our Communications Strategy Manager
  • This team is responsible for Individual Commercial performance; Proposition development and Customer Experience
  • As part of the next phase of our 2028 strategy we will also work integrally with the wider Irish Life Group Customer Team particularly focused on delivering an aligned and singular customer experience.
     

What you will help us to achieve

  

 

  • Understand the marketing strategy and manage relevant priorities within the Marketing plan, taking responsibility for results achieved.
  • Develop and maintain strong day to day relationships across the business, with Agency partners  and with the team.
  • Manage own workload taking responsibility for deliverables and achievement of results.
  • Provide support to colleagues supporting idea generation and decision making.
  • Contribute to the development and implementation of team goals. Manage own objectives, and provide support on developing team goals and implementing goals.

More specific responsibilities will include

 

As the Communications Specialist, this role will involve:

 

  • Managing Irish Life Health’s Lifecycle Communications Programme through the Kentico/Circulator email platform and measuring the programme’s performance
  • Support the Customer Team in identifying key opportunities to send relevant communications to our customer segments
  • Support the wider business functions with communication development and fulfilment when necessary such as error communications, retention communications, new propositions launches etc.
  • Own and be familiar with the full content of the customer packs and be familiar with all pre- printed material
  • Develop a programme of letter and document changes agreed by the business and aligned with Change programme that will improve our Customer experience
  • Recommend solutions that will improve customer experience, produce a cost saving or drive an efficiency for the business
  • Drive for use of digital communications as an alternative to paper communications
  • Identify latest thinking on communication experiences and propose options for ILH to test and learn
  • Attendance at cross functional project meetings, acting as the point of contact for any customer communications needs
  • Represent the voice of the customer, always recommending the best option that minimises customer effort and gives a better experience for our customers
  • Support the Communications Strategy Manager with activities relating to the Irish Life Health Communications Strategy

 

What you will need to be successful in the role

 

  • 3rd level qualification in Business/Marketing or related discipline
  • 1-2 years relevant work experience
  • Experience in design, print and managing suppliers
  • Some experience in marketing campaign planning and dealing with agencies
  • Strong copywriting and proof-reading skills, good creative judgement and good understanding of plain English
  • Awareness of regulatory and compliance framework
  • Strong attention to detail and relationship building skills are vital. 
  • High degree of motivation and enthusiasm 
  • Ability to work on own initiative and learn new skills quickly
     

Technical Competencies

 

  • Drive for Improved Customer Satisfaction 
  • Team work and Cross Functional Collaboration/Relationships 
  • Drive for Results 
  • Planning and organising 
  • Innovation and Change 
  • Communicating and Influencing 

About us

 

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.

 

Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.

 

This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans. 

 

The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

 

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  

 

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

 

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   


Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.