Group Protection Policy - Senior Administrator
Dublin, IE
• Full Time Permanent position
• Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
The successful candidates will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:
- Administering business and providing customer service for corporate clients
- Handling and resolving customer queries in an efficient and professional manner
- Have a strong knowledge of Group Risk and Protection markets, products, and services
- Experience in calculating Group Life Assurance and Income Protection premiums
- Experience in underwriting and claims administration
- Experience in dealing with Employers/Brokers in relation to Group Risk and Protection products
- Providing general administration to support the business.
The Person
The ideal candidates will have:
- Minimum of 2 - 3 years’ service in the Group Protection (Life) or Pensions industry
- Completed the QFA exams or relevant industry equivalent or be in the process of completing these exams
- Previous customer service work experience is essential
- Professional telephone manner and excellent communication skills
- Ability to work as part of a team and deliver team targets
- Excellent PC skills (strong Excel skills is an advantage)
- Working on own initiative to strive to meet and surpass productivity and quality targets
- Excellent organisational skills
- Excellent timekeeping & attendance required
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
Application Process
If you feel you would be a great fit for this role, please discuss your interest in the position with your line manager first.
We then welcome you to submit your application (CV and Cover Letter) via the SuccessFactors portal. Applications are to be made through this location only, we don’t accept email applications. If you are currently an External Contractor working in the Group, please contact LifeCareers@irishlife.ie for further details before submitting an application.
Please note the closing date for receipt of applications is Friday 10th April 2026. If the Employee Referral Programme applies to this opportunity the deadline for submitting referrals is the same date as above. Applications/Referrals will not be accepted after this date. The post will be advertised across the Irish Life/ Canada Life Group.
If this role is a Permanent role and you are successful in this selection process, the standard terms and conditions of the new role (and if applicable new business unit) apply. The new terms and conditions may differ from your current terms and conditions. These changes may affect benefits such as Health benefit/allowance, Flexi leave/Flexi time arrangements, Pension Contributions or your Bonus range so it is very important to check and understand what changes may apply to you should you be successful in the selection process.
If this is a Secondment opportunity and you are successful in the selection process, a secondment allowance may be payable if your job grade increases with this appointment. In the event that this Secondment role becomes a Permanent role, management reserves the right to offer the secondee the permanent role without re-advertising. It is important that you consider this when deciding to submit an application for the Secondment role.
We reserve the right to select a shortlist from the applications received. The selection process employed will be at the discretion of the Group. We have sized this role at the job grade noted above however we reserve the right to underfill this role if required, at the grade most suited to the successful candidate in the process.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.