Head of People Services

Location: 

Dublin, IE

Company:  Irish Life Group Services Limited
  • Full Time Permanent position
  • Hybrid role based in our City Centre offices

 

What we offer


We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.


We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 


Further details on our benefits package can be accessed here Benefits (life-careers.com)

 

Role Overview

 

Canada Life/Irish Life Group is one of Ireland’s largest financial institutions with a presence across a range of financial services markets in Ireland and Europe. Reporting to the Chief People Officer (CPO) Irish Life Group this role will lead the newly formed People Services Team.  This role will be critical to optimising People related services, fully leveraging data and digital technology, ensuring they are aligned with our organisational and people related strategic goals. 

 

As a member of HR leadership team this role will be key role in driving relevant HR initiatives including a focus on the end user experience, operational excellence, simplification, an increased consistency of activities and services across the Irish Life Group and Canada Life entities, whilst ensuring excellent ongoing service delivery through this period of transformation.
 

What you will help us to achieve

 

•    Develop and implement strategies, policies, and procedures to streamline our People related processes, improve efficiency, and achieve our people strategy goals and objectives.
•    Provide leadership and direction to the People services management team ensuring alignment with both the organisations and HR Teams goals and priorities.
•    Develop and monitor the People Services key performance indicators (KPIs), metrics, and operational benchmarks to assess ongoing performance, identify areas for improvement, driving operational excellence and end user experience.
•    Oversee and foster cross functional collaboration to develop and implement process improvements, reduce cost and waste of effort, and increase value added opportunities.   
•    Collaborate with transformation team and HR leadership team to forecast demand, plan work schedules, and manage resources effectively.
•    Ensure consistency of approach for case management; ensuring legal compliance and best practice; and embedding of supporting processes for all people related policies and regulation changes
•    Identify risks, vulnerabilities, and opportunities in our People services related activities and develop strategies to mitigate risks and to maximise opportunities.
•    Foster a culture of continuous improvement, innovation, and accountability within the People Services team, encouraging feedback and collaboration.
•    Provide regular reports, updates, and presentations to the HR Leadership Team and stakeholders on initiatives, and achievements.
•    Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
 

What you will need to be successful in the role

 

•    Proven experience in Service Management with a


o    Track record of success in leading, inspiring and developing teams in a complex organisation.
o    Track record of assessing and understanding the needs of the end user, designing and delivery services which meet evolving needs
o    Strong understanding of technology and ability to leverage data insights to inform decisions
o    Proven ability to prioritise and manage workflow whilst maintaining excellent customer service
o    Strong understanding of business services including experience of driving process re-engineering/operational excellence methodologies/journey mapping 
 

Technical Competencies:


•    Strategic Planning
•    Problem Solving abilities
•    Process Optimisation

Competencies

•    Lead the way forward – inspire a vision and articulate meaningful expectations and clear pathways to desired outcomes. Quickly adapts to new realities even in the face of ambiguity and uncertainty. 
•    Deliver Performance & Value - Lead with operational excellence to drive the delivery of results most efficiently and effectively
•    Stakeholder Focus - Consider key stakeholder needs to make timely decisions that drive superior and sustainable business and financial results?
•    Build High Performing Teams – Build a diverse high performing team, role modelling authentic leadership and creating an inclusive environment where everyone thrives
•    Build Collaborative Relationships – ability to foster relationships which encourages diversity of thought, facilitates co-operation that improves customer and business outcomes
 

Living our Values

 

Our organisational values and behaviours guide and motivate our actions, decisions and how we interact with our customers, business partners and each other:


We work best together
We do the right thing
We put customers at the heart of everything
We find better ways
We aim high
 

About us

 

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets.  We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

 

The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

 

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  

 

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

 

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   


ILGL supports Equal Opportunity and is regulated by the Central Bank of Ireland.