Manager, Change & Innovation - Customer Solutions - GWL11 - Permanent
Dublin, IE
- Full Time Permanent position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Job Purpose
Reporting to a Change & Innovation Senior Manager – Customer Solutions, you will lead specific strategic transformation initiatives and ensure alignment with strategic goals. These roles require a blend of technical understanding, business analysis and design, project & change management expertise, and a strong focus on customer outcomes and delivering business value.
Key Accountabilities
As a Change & Innovation Leader, you will:
- Lead and execute strategic business transformation projects, by managing resources, risks and dependencies, whilst driving innovation and achieving measurable outcomes.
- Manage stakeholder relationships across business and technical areas, ensuring change impacts are understood and effectively managed.
- Collaborate closely with programme and project teams to build, prioritise, and maintain a clear and refined project backlog.
- Drive the adoption of new and emerging technologies, ensuring seamless integration into business operations.
- Regularly engage with customers, stakeholders, and senior leadership to gather requirements, provide updates, and seek feedback.
- Translate technical work into business-focused updates for stakeholders and escalate issues when necessary.
- Ensure project outputs align with the overall objectives and critical path.
- Identify and source necessary business expertise to support successful project delivery.
- Analyse performance metrics and feedback to refine strategies and continuously improve transformation initiatives.
Desired Knowledge / Experience / Skills
The successful candidate should have/be:
- Proven experience in leading change and innovation initiatives and agendas.
- Enthusiastic and motivated with a future-oriented mindset, eager to drive innovation and deliver forward-thinking solutions.
- Demonstrated ability to lead high-performing teams, with a focus on development, delivery, and continuous improvement.
- An advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.
- Experience leading workshops with key stakeholders, including Senior Management, to review processes and develop/evaluate/gather requirements for change across small, medium and large-scale projects.
- Ability to support the solution design phase of all assigned projects, working closely with developers to develop technical requirements, serving as a liaison between the business and IT.
- Familiarity in methodologies / best practices in business, data & statistical analysis.
- Exceptional leadership and stakeholder engagement skills, with the ability to inspire and influence at all levels.
- A strategic mindset coupled with a practical approach to problem-solving and execution.
- A track record of delivering measurable results on time, through innovation and change initiatives.
- Lean six sigma green belt certified (preferable but not mandatory).
Key Competencies
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.