Product Support Specialist
Dublin, IE
- Full Time Permanent position
- Hybrid role based in our Dublin / Cork offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Irish Life Health is seeking to appoint a Product Support Specialist who will report to the Product Manager and operate as a key member of the Product & Pricing Team.
The successful candidate will:
• Support the day-to-day product management process and help lead on Product MI, insight and tracking.
• Collaborate effectively across functions to ensure systems are fully prepared and enabled for any required product changes.
• Work closely with the Proposition Development team and liaise with Operations, IT and Compliance to support new product development and to ensure that Irish Life Health effectively manages and supports product design and delivery across the full product lifecycle.
What you will help us to achieve
• Lead the Product Team in implementing new product and benefit changes to meet ILH’s business goals
• Support the Product Team’s objectives by working directly with key stakeholders (E.g. Operations, IT, Compliance, Propositions, Marketing etc.) from across the business to enable the successful delivery of BAU product and change requirements
• Test and review both system and literature changes across the full suite of Product literature
• Manage the team mailbox, directing queries from the business and escalating where required
• Ensure compliance with Risk, Compliance and Audit requirements
What you will need to be successful in the role
The ideal candidate would have:
• 3rd level qualification or related discipline is desirable
• Ideally APA in Private Medical Insurance or working towards it
• Product knowledge and understanding of the health insurance market and regulatory environment
• Excellent attention to detail and ability to digest large volumes of detailed information
• Strong time-management skills with the ability to deliver to tight timelines
• Good interpersonal and relationship management skills, with experience of working collaboratively with multiple stakeholders
• Good commercial awareness
About us
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.