Senior Business/Process Analyst

Role Overview

Irish Life have a vacancy for a strong and experienced Senior Business/Process Analyst, with strengths in business process analysis & re-engineering with demonstrable experience in delivering value-add change in performance, quality & cost within, and across business functions  

Working within Change and Innovation within Customer Solutions, the Business/Process Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects. 

What you will help us to achieve

The successful candidate will:

• Support the embedding of our continuous improvement strategy, culture, philosophies, tools & techniques across the business
• Implementing standardisation for all business-critical processes (Business KPI’s, RCA, CI, and Standard Work) across the site
• Support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding
• Performing systematic ongoing site wide performance analysis, identifying areas of opportunity, improvement & driving / supporting implementation of improvements.
• Manage key business / process improvement projects across functions, facilitating & monitoring improvement initiatives.
• Building and maintaining effective working relationships across the business to ensure appropriate alignment with business process improvement projects
• Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.
• Develop/evaluate business requirements and understand system/business to redefine business process when necessary. Lead the requirements gathering of assignments on small / medium / large scale projects.  
• Technical Requirements Development: Supports the solution design phase of all assigned projects. Works closely with both internal and outsourced developers. Serves as a liaison between the business and the developers and manages requirements traceability
• Stakeholder management: Builds excellent rapport with all stakeholders and own peers. Resolves conflict and removes barriers to ensure successful resolution of issues.
• Change Management: Prepares and supports the business through business readiness planning & delivery, including liaising with our company trainer where required. Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams
• Business Knowledge & Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations. 
• Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team
• Coaching & Mentoring: Serves as a mentor and coach for less senior Business Analysts in the organization.

The Person

The successful candidate will have/will be:

• A self-starter with the ability to think both tactically & strategically in support of the delivery of all change initiatives.
• Comfortable dealing with ambiguity and can make the complex simple for communication and understanding at all levels.
• A dynamic team player and self-motivated, you will demonstrate a strong customer-centric ethos and an ability to develop strong relationships with relevant stakeholders and ensure their needs are met
• An analytical and methodical problem solver with a strong emphasis on process mapping and analysis
• An advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.  
• Ability to work on a combination of small change initiatives and large-scale projects in parallel, and can plan and prioritise your time effectively
• A collaborative team-player, working together with all external and internal teams within the Health Business in support of the successful delivery of process & system change projects.

What you will need to be successful in the role

Knowledge & Skills:

• Excellent knowledge and proven experience working with IT Software
• Development Lifecycle methodologies including Waterfall and Agile
• Extensive technical and analytical skills for problem solving and decision-making with the ability to prioritise and operate in complex environments. 
• Demonstrable experience in utilisation of process mapping standards and methodologies / best practices in business, data & statistical analysis.
• Excellent communication skills with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex technology problems simple to the business.
• Successful experience in change management in a large or complex organisation.
• An appreciation for regulatory and compliance requirements.
• Excellent time management, organising and planning & communication skills with a keen attention to detail.
• Excellent presentation and facilitation skills and highly proficient in MS Office tools such as Sharepoint, Teams, Excel, Powerpoint, Visio & Word

Qualifications:

• 5 years + experience as a Senior Business Analyst in a similar setting
• Qualified in a recognised Business Analyst Certification (preferable but not mandatory)
• Lean six sigma green belt certified (preferable but not mandatory)

Key Competencies