Senior Manager - Client Services - Pension, Risk & Health

Role Overview

A vacancy has arisen for the position of Senior Manager, Client Services within the Irish Life Corporate Relationships team. This is a fantastic role for a result driven, client solution focused professional. If you have significant experience of delivering employee benefit consultancy services to multiple senior stakeholders, this could be the perfect opportunity for you!

What you will help us to achieve

The Senior Client Services Manager will be required to:

•    Pro-actively manage a portfolio of our largest Pension and benefit clients, developing relationships at multiple levels within client organisations, and bringing ideas and insights.
•    Provide consulting support in relation to the introduction of AE and future developments in the market.
•    Build relationships with senior executives in our client companies (e.g. HR Directors, CFO) to develop an understanding of their benefits goals and drivers of success.
•    Take responsibility for driving the overall Irish Life relationship with key employers, ensuring that they are familiar with the breadth of solutions available.
•    Take a leading role in IL strategy initiatives, including development of consultancy approach and materials across Irish Life Group services.
•    Represent all Irish Life benefit offerings – reporting on performance, outlining future developments and implementing supports which will be of benefit to the clients.
•    Implement IORPS II and other governance requirements for portfolio of clients
•    Manage Irish Life’s relationships with professional trustee companies
•    Be recognised as a “go to person” by their clients, and a trusted advisor who will get problems resolved and help identify solutions.

What you will need to be successful in the role

Skills/Experience
•    Extensive employee benefits industry experience, with strong technical knowledge and an ability to communicate and influence effectively at many levels of our client organisations.
•    Knowledge and experience of managing consultative relationships with large Employers, Trustee Boards and influencing stakeholders.
•    A track record of identifying and delivering consultancy solutions to enhance client organisations’ benefits structures and supports.
•    Proven ability to engage with and influence a wide range of internal colleagues and stakeholders to successfully design and execute positive customer outcomes. 
•    Excellent communication and presentation skills with external market presence and a credible voice speaking to senior decision makers both internally and externally.
•    Strong personal organisation skills with the ability to prioritise and delegate well, and with a focus on building efficient and robust ways of working & experience in collaborating effectively with peers and colleagues and providing mentorship and guidance to team members.

Market Knowledge
•    In depth market/regulatory/legislative knowledge as it relates to the larger corporate employee benefits market.
•    Detailed understanding of employee benefits operational delivery gained through work experience and academic qualifications.
•    An understanding of Irish Life’s role in the corporate benefits market, and how we work with key consultants, brokers and corporate trustees operating in the market.
•    An appreciation of how larger corporates think about people strategy as a component of overall strategy, and the role that employee benefits can play within this. 
•    Understanding the role that Irish Life and the wider Irish Life group can play in providing appropriate benefit solutions.

Qualifications and Experience
•    Suitably qualified subject to MCC requirements, i.e. QFA or grandfathered in the role.
•    Appropriate third level qualification in a relevant discipline.
•    Extensive years’ experience working in the Pensions/Employee Benefits consulting area.
•    High level of commercial and technical awareness.
 

Key Competencies