Technical Specialist - Claims/Underwriting
Dublin, IE
- Full Time CONTRACT TYPE e.g. Permanent/Fixed Term Contract position
- Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life-careers.com)
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and constantly find better ways to innovate and improve. Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations. We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Provides technical expertise and support to a team. Manages/handles all case types within a queue/portfolio including the more complex risks.
Team Background
What you will help us to achieve
Supports and handles investigation of complaints. Manages a portfolio of high value or complex cases to a very high standard e.g. claims, protection claims, underwriting cases etc.
Assesses and makes decisions across relevant cases within agreed authority limits.
Plays a lead role in the service delivery of a key team projects.
Supports the team through change process in relation to new products, technology, regulatory requirements.
Identifies and implements potential improvements in service levels and quality.
Acts as key point of contact internally and externally for handling and resolving queries and supports the management team with technical input for internal & external meetings.
Proactively manages relationships and liaises with stakeholders in relation to the management of cases and resolution of queries.
Co-ordinates monitoring of team activities and provides coaching and training support to team members
Assists with the delivery of strategic business objectives to the Pensions team and ensure legislative and regulatory rules are reviewed and implemented where required
More specific responsibilities will include
What you will need to be successful in the role
Excellent customer service focus.
Strong analytical reasoning, problem solving and decision making skills.
Highly developed interpersonal and communication skills.
Ability to work collaboratively with a team of people and stakeholders.
Works with a high degree of autonomy using strong organisational skills with the ability to prioritise across multiple tasks to tight timelines
Have attained a professional qualification relevant to role
About us
Irish Life Investment Managers (ILIM), an investment firm authorised by the Central Bank of Ireland, has been part of the Great West Lifeco group of companies since 2013. The firm manages assets of circa €110bn on behalf of a diverse range of institutional clients including pension plans, Investment Advisers, Insurance companies, corporations and charitable foundations, across a broad range of of asset classes.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
Irish Life Investment Managers supports Equal Opportunity and is regulated by the Central Bank of Ireland.