Trainer, Change & Innovation - Dundalk Office
Dublin, IE
- Fixed Term Contract position
- Full time role based in our Dundalk Office
Are you a detail-oriented professional with a passion for empowering others and driving meaningful learning experiences? Do you excel at identifying training needs, designing and delivering impactful learning solutions, and supporting business transformation through capability building? If so, we’d love to welcome you to our team as a Trainer.
As a Trainer, you’ll play a vital part in supporting growth and change by leveraging your training expertise across core areas such as onboarding, upskilling, work transfer, and digital learning initiatives. Your work will enhance performance, strengthen team capabilities, and help shape a culture of continuous learning across Irish Life.
Your Role
Reporting to the Change & Innovation Team Manager – Customer Solutions, this role is focused on designing, delivering, and supporting training initiatives that enable staff to adapt to business change and contribute to transformation across Customer Solutions. You will be part of a dynamic and collaborative team and will work closely with stakeholders to build knowledge, enhance skills, and ensure consistent, high-quality learning experiences.
In this role, you will:
- Collaborate with stakeholders to identify training needs and create learning solutions that support business transformation, including team restructures and work transfers.
- Support the transfer of work between teams or locations by developing tailored training programmes that ensure smooth knowledge handover and minimal disruption to service.
- Review and enhance training materials and delivery methods, ensuring they are engaging, effective, and aligned with evolving business goals.
- Deliver onboarding, upskilling, and refresher training, both in-person and virtually, to support staff across a range of roles and business areas.
- Develop and deliver targeted training for new systems, processes, and technologies, enabling staff to confidently adopt change.
- Create clear, accessible training documentation, guides, and e-learning content to support learning retention and self-learning along with promoting existing self-learning platforms.
- Monitor and evaluate the effectiveness of training, using feedback and performance data to drive continuous improvement.
- Work closely with cross-functional teams and subject matter experts to ensure training aligns with business priorities and contributes to successful change outcomes.
**Please note due to business needs for in-person training programmes, flexibility on in-office days is essential in this role under the hybrid model.**
Desired Knowledge / Experience / Skills
The successful candidate ideally should have:
- A passion for sharing knowledge and developing a centre of excellence by delivering consistent, engaging training to both new and existing staff.
- Excellent verbal and written communication skills, with a creative and learner-focused approach to training delivery.
- Experience designing and delivering a range of training materials, including visual presentations, process documents, video content, and competency assessments.
- Ability to actively listen, adapt training methods to suit various learning styles, and ensure all participants feel supported and motivated to learn.
- Demonstrated ability to plan, coordinate, deliver, and evaluate training programmes across multiple teams and business areas.
- Strong collaboration and teamwork skills, working effectively with other trainers, departments, and key stakeholders to ensure aligned training efforts.
- In-depth knowledge of Irish Life Financial Services systems, products and processes, with the ability to translate complex information into clear, practical training.
Key Competencies
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.